CRAIG HUNTINGTON began his career in association management in 1980 when he founded Huntington Property Services, a full service property management company specializing in homeowner association management in Southern California. Craig has been President of the Channel Island Chapter of
Community Association Institute (CAI) and has served on the Board of Directors for the Nevada, Central Arizona and Utah CAI Chapters.
Craig is also a well-respected and distinguished industry and motivational speaker and author. He has been presenting managerial, leadership and motivational presentations for the past 20 years and has developed a comprehensive collection of
presentations on a wide range of subjects.
Craig has spoken at CAI
conferences, management companies, executive retreats and strategic meetings in over 15 states.
Currently, Craig is President of Alliance Association Financial Services, a division of Bank of Nevada that provides services designed for homeowner associations and management
companies. Prior to joining Alliance
Association Financial Services,
Craig was President and founder of Community Association Banc.
Craig received his Bachelor of
Science degree in business from Oregon State University in 1972 and currently resides in Las Vegas, Nevada
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Getting along is not as easy as it should be. There are whole industries, seminars, classes, experts, and many books about the subject. It creeps into our daily lives on a personal and professional level. Every day we misunderstand someone or someone misunderstands us. Part of the reason for this is that we just don’t think about communication. It usually occurs without any preparation. Since we learned it at a very young age, instinctually, we just do it.
Statistics from Purdue University Department of Organizational Leadership and Supervision indicate that we only remember:
- 10 percent of what we read
- 20 percent of what we hear
- 30 percent of what we see
- 50 percent of what we see and hear
- 80 percent of what we say
- 90 percent of what we say and do
These numbers indicate how little we retain from our daily lives. The daily lives of many people move so fast that there is little time for reflection or forethought. Technology has catapulted us into a world where silence truly is golden and almost extinct. Our expectations of instantaneous responses via phone or email set us up for not thinking about what we are communicating and for not listening to what others are communicating to us. Technology may help us get answers faster and communicate more often, but what happens to the quality of the communication?
A lack of quality in communication results in misunderstandings and damages relationships. Think about your best relationships and notice how well you communicate with the people in those relationships. Communities are all about relationships, as you all know. In order for things to hum along with fewer bumps good communication is necessary. It needs to be honest, open, respectful and sincere. The content rarely matters as much as the manner in which it is delivered. The saying “it’s not what you say but how you say it” stands true in communication.
The message that we think we deliver may not have been received. The ways in which this happens have to do with how the deliverer is feeling at the moment. The tone, pitch, and volume of the voice of the deliverer affect what message is received. Facial expressions and body movements are interpreted by the receiver and affect the interpretation of any and all messages. The time and place (context) of the communication affect whether or no the message you sent is the one that is received. The receiver’s current state of mind and body affect what will be received. Conversational styles and background affect daily communication. Taking all this into consideration requires thought and effort.
Once these things are considered, one realizes that adjusting how you say the same thing to different groups will only result in better success in communicating. Your relationship with them will also affect how you deliver the message. It is never the message we deliver, its how we deliver the messages, the sort of relationship we have to the receiver, and who we are that matters. We need to deliver the same message in different ways, according to our audience.
As mentioned earlier, honesty, openness respectfulness and sincerity when dealing with each other will result in good communication and better business relationships. How we treat others will result in how they treat us. The saying "what goes around comes around" definitely applies.
Linguistics determines others physical and emotional responses. It is very important how we frame a comment or question, as this often determines the response we will receive. Always try to use good words and stay away from bad words.
Problem Solving Skills
What do managers and board members do every day? Solve problems. This makes managers very busy people. Managers tend to juggle many tasks, at the same time, out of necessity. Community volunteers are the same way, in that those of you who volunteer for this task typically volunteer on more than one board or committee. The saying that 80% of the work is completed by 20% of the people applies in Community work. Nobody works in a bubble by themselves. This causes everyone to need to become self aware. How we fit into the picture affects how we should communicate to each group. Everyone is different, with different needs; being aware of that will greatly improve our chances for success.
Consider the impact of your approach. Are you sending a message that will be received the way you want, to attain your desired result? It is not an unknown fact that the number one fear is public speaking. This is likely due to our lack of successful experiences in communicating one on one. Focusing on the message and how you communicate with self awareness and self control will bring you the successes you desire.
Some other resources regarding Getting Along
Dealing With People You Can’t Stand
Dr. Rick Brinkman and Dr. Rick Kirschner
That’s Not What I Meant
Deborah Tannen, PH. D.
How To Disagree Without Being Disagreeable
Suzette Haden Elgin, PH. D.